CSCvy20588. Device# show reload-history Reload History: Reload Index: 1 Reload Code: Reload Reload Description: Reload Command Reload Severity: Normal Reboot Reload Time: 01:33:44 UTC Wed Nov 30 2022 Reload Index: 2 Reload Code: Critical Process Fault Reload Description: Critical process stack_mgr fault on rp_0_0 (rc=137), system. The following is the decodes only TAC can see via decoding the CPP core file: 0x80006000: DoubleExceptionVector Conditions: IOS XE running 17. Router crashes due to voice call in Cisco IOS XE Everest 16. The bug details the ASR1K, but maybe the recommended EEM script works in your case as well: memory leak in smand process on active RP. The flash: directory is read only. C1100 Unexpected reboot with Critical process fman_fp_image fault on fp_0_0. 10. Active RP running Polaris crash when standby running 3. Accelerating discovery Mar 1 08:28:00. Console output at the moment of reboot: *Jun 5 12:46:20. Symptom: IOS-XE router might crash when we receive two (or more) of same (duplicated) fragments on different interfaces. Description. A Critical Control Point (CCP) is a step at which control can be applied and is essential to prevent or eliminate a food safety hazard, or reduce it to an acceptable level. Router ucode crashed with fragmented/encrypted packet. 727 JST: %PMAN-0-PROCFAILCRIT: F0: pvp. ISR4451-X Crash at cpp_dsp_get_stream_stats. 16. 2 IOS XE Catalyst SD-WAN - vdaemon file is incomplete when running admin-tech. Dec 21 12:42:30. 4. However, you can also apply for Old Age Security and the Guaranteed Income Supplement. CSCvt12245. 3. You'll need to add exceptions to both for the Windows paging file. cpp(00471) : active channel (since 1252mues) 3 from 54789 to 172. CSCvf77644 commit broke ISSU compatibility. Options. users. CSCuv05361. CSCur54411. 7 170:42. 17. 644 JST: %PMAN-3-PROCHOLDDOWN: F0: pman. sh: The process cpp_cp_svr has been helddown (rc 134) Jan 24 23:37:06. A crash is observed in TCP-TLS B2B call scenario in Cisco IOS XE 3. 0 desc:Stuck CPP Thread det:HA class:OTHER sev:FATAL id:0 cppstate:STOPPED res:UNKNOWN flags:0x2. 663: %PMAN-5-EXITACTION:pvp. 1, shrinking=True, cache_size=200, verbose=False, max_iter=-1) [source] ¶. IOS. CSCvi13103. 4. Metal Detectors. 3. 0. CSCvt04864. 680: %CPPHA-3-FAILURE: SIP0: cpp_ha_top_level_server: CPP 0 failure Stuck Thread (s) detected *Jun 5 12:46:20. System returned to ROM by Critical process fed fault on fp_0_0 (rc=134) at 01:26:45 EST Sat Feb 8 2020. Router cpp_cp_svr process crashes at cpp_qm_event_parent_event_create. 1. bin". sh: Process manager is exiting: reload fru action requested. CSCvv72254 critical process exit with reload fru code, cpp_ha_top_level_server, fp_0_0, rc=69. The CRITICAL_PROCESS_DIED bug check has a value of 0x000000EF. step 1 : first 2 switch make stack together. ISR1100 - cedge: Tx queue hang issue on RJ45 ports. sh: A critical process fman_fp_image has failed (rc 134) Dec 04 2014 02:29:03 SIP0: cpp_cp: cpp_ipsec_get_new_offset failed. 1 release. 680: %CPPHA-3-FAULT: SIP0:. PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND. GETVPN- Traffic drops seen on GM after rekey installing policies on the image. 539 JST: %ASR1000_OIR-6-OFFLINECARD: Card. 06. 0 CPP Driver LOCKDOWN encountered due to previous fatal error (HW: QFP interrupt). Conditions: To confirm if the bug is the culprit TAC needs to be. After running the Reload command I saw %PMAN logs. 0 unresolved fault detected, initiating crash dump. %PMAN-3-PROCHOLDDOWN: C0/0: The process ezman has been helddown (rc 134) %PMAN-0-PROCFAILCRIT: C0/0: pvp: A critical process ezman has failed (rc 134) Raise a Cisco TAC Case. 777 R0/0: %PMAN-3-RELOAD_RP: Reloading: Switch will be reloaded. 如果cpp_cp_svr进程在Cisco ASR 1006路由器的ESP上崩溃，则此消息可能会显示在控制台上。 Jan 24 23:37:06. Check CPU utilization per Core and per Process. CSCwd03931. It seems to have issues with the crypto hardware - is there. Description. Unexpected reload while processing arp requests. Resolved and Open Bugs for Cisco IOS XE Amsterdam 17. sh: The process cpp_cdm_svr has been helddown (rc 69) *Jan 13 01:09:39. 0 155:02. SD-WAN router running 16. Symptom: The affected device triggers an unexpected reload reporting the last reload reason as a 'FED' failure: Last reload reason: Critical process fed fault on fp_0_0 (rc=139) This log message itself is not enough to determine that this bug is the culprit of the reload. 644 JST: %PMAN-3-PROCHOLDDOWN: F0: pman. pyATS. Weather Underground’s WunderMap provides interactive weather and radar Maps for weather conditions for locations worldwide. 3. CSCvi13062. bin" Last reload reason: Critical process cman_fp fault on fp_0_0 (rc=134)Top reasons for reload include: last reload reason: critical process cmand fault on rp_0_0 (rc=134) last reload reason: critical software exception last reload reason: critical process sessmgrd fault on rp_0_0 (rc=135) last reload reason: critical process plogd fault on rp_0_0 (rc=135) last reload reason: critical process fed fault on fp_0_0. 08-06-2013 04:21 AM - edited 03-04-2019 08:40 PM. corp. 756: %PMAN-5-EXITACTION: F0/0: pvp: Process manager is exiting: process exit with reload fru code Description. CSCvd47657. CSCur49432. CSCvw58646. This is a VFR day-1 issue and very corner case. *Oct 23 10:39:54. process mgr exiting: critical process fault, cpp_cp_svr, fp_0_0, rc=134. I thought the problem might update related so I Used "System Restore" and restored it to an earlier point, but the system still froze. CSCvu77711. Device crashes due to cpp_cp_svr fault on fp_0_0 (rc=134) when applying umbrella dnscrypt to profile. 501 GMT: %PMAN-3-PROCHOLDDOWN: F0: pman. CSCwb03455. 183 msk: %CPPHA-3-FAULT: F0: cpp_ha: CPP:0 desc:CPP Client process failed: cpp_cp det:HA class:CLIENT_SW sev:FATAL id:1 cppstate:RUNNING res:UNKNOWN flags:0x0 cdmflags:0x0 Nov 22 2012 14:48:31. 0 Package to activate. here is logg. CSCwc59518 - Cisco Catalyst 9800-80 Wireless Controller crashes with reason Critical process wncd fault on rp_0_3 (rc=134) CSCwa51748 - Cisco Catalyst 9800 Wireless Controller generates cpp-mcplo-ucode cpp_fatal_internal in 17. Need CLI option to disable ALG. 2331. This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. IOSd crashes due to chasfs process. F0: pman. CSCvz89354. sh: A critical processcpp_cp_svr has failed (rc 134) Jan 24 23:37:11. CSCvz28950. The following are some basic techniques used to improve the fault tolerance of software systems: Redundancy: This involves duplicating critical components of the software system, so that if one component fails, the others can take over and keep the system running. The size of kernel core file can be more than 100MByte. If I were you, I´d upgrade the router just in case. CSCtn68174 - critical process fault, linux_iosd_image, rp_0_0, rc=139. 1a. 324: %CPPDRV-3. CSCus62591 Read these next. OL-26698-25 1064 Symptom: "show ip nat translation filter range [insid e | outside] [local|glo cal] <start-ip> <end-ip>" command does not filter the output as per the range specified. Products & Services; Support; How to Buy; Training & Events;. Edited by Admin February 16, 2020 at 2:53 AM. sh: The process cpp_cp_svr has been helddown (rc 134) Jan 24 23:37:06. Device crash for stuck threads in cpp on packet processing. The controller reloads due to qcp-ucode crash when the NBAR engine receives invalid packet length. CSR1000v Halts during boot. 727 JST: %PMAN-0-PROCFAILCRIT: F0: pvp. However, type 0 passwords will soon be deprecated. cman_fp: ESP: cmcc: SIP: Monitoreo de entorno: emd: RP, ESP, SIP: Administrador de reenvío:. During boot process, below logs appear on CMD and then switch reloads: Jan 23 10:50:03. Total TCAM Cell Usage Information ----- Name : TCAM #0 on CPP #0 Total number of regions : 3 Total tcam used cell entries : 104332 Total tcam free cell entries : 944244 Threshold status : below critical limit show platform hardware qfp active infrastructure bqs status show platform hardware qfp active bqs 0 packet-buffer utilization. However, type 0 passwords. cpp_cp_svr fault and fman_fp_image fault on ASR 1002-x routers running 16. Jan 24 23:37:06. Jul 12 16:52:05. 4. ESP100 crash if interface is going up/down CPPHA-3-FAULT: F0:. Step 4: Submit your application. 7 and 5. 044: %PMAN-0-PROCFAILCRIT: F0: pvp. 3 (1r)S) but, if left enabled, goes through an infinite reset loop logging the lines below. “The value itself can be thought of as the amount the process (car) can widen before hitting the nearest spec limit (garage door edge). 97 0. They help us to know which pages are the most and least popular and see how visitors move around the site. We are receiving the following with the C9200L switches, after one week from the upgrade anyone faced this type of issue. 727 JST: %PMAN-0-PROCFAILCRIT: F0: pvp. 12(2r) and this is the same issue : no delete command. core. When building the code below i receive this error: "segmentation fault process returned 139 (0x8b)" I know it has something to do with memory but I cannot find the problem. Oct 26 10:31:49. CSCuy37375. CSCvi16454. Process wncd_0 and smand facing close to 100% CPU utilization. ESP100 crash if interface is going up/down CPPHA-3-FAULT: F0: cpp_ha. tar. Everything work properly, till I began to configure ssh on the version 12. Description. vmanage incorrectly deletes a physical cellular link 0/2/1 during template push. ASR1K, "unknown" process leak under cpp_cp_svr. CSCwa67851. 03-18-2016 12:05 PM - edited 03-05-2019 03:35 AM. ASR1K:FP200:cpp_svr core on deleting policy-map. You have been dispatched to transport a patient with a Swan Ganz catheter in place with the following values: CVP 8 mmHg CI 1. IOS-XE cpp ucode crash with fragmented packets. Here is the output of different commands. S6-ext. Step 1:. CSCvt29373. tst, site HAP. 6. They help us to know which pages are the most and least. CSCwb73395. Current ios: asr1000rp2-advipservicesk9. Severity 3 caveats are moderate caveats. CSCvv55742. 3. CSCvw94434. 727 JST: %PMAN-0-PROCFAILCRIT: F0: pvp. ASR1K:FP100: cpp_svr core file seen with uws_wan_xe311 profile. If you need help using Tor you can contact WikiLeaks for assistance in setting it up using our simple webchat available at: If you. 539 RP0/0: %PMAN-0-PROCFAILCRIT: A critical process linux_iosd_image has failed (rc 139) Oct 26 10:31:42. CSCwb03455. 0/1: Splitting the IPv4 space by the first bit does not produce particularly meaningful subnets today, outside of history lessons. 396 BKK: cpp_driver1[149]: clnt_seqno = 0x3218375 LC/0/6/CPU0:Oct 21 12:08:49. 7. 2 (33)XNF2, RELEASE SOFTWARE (fc1) System image file is "bootflash:asr1000rp1-adventerprisek9. The main receives 2 arguments (argv. ESP crashed desc:CPP Client process failed: cpp_cp. 3 crashes with cpp_cp_svr fault. SSTE: QoS Pre-classify was broken. Router Running 17. It seems to have issues with the crypto hardware - is there. Router traceback and reload when different encapsulation used on xconnect interfaces. Here are logs: *Feb 2 18:22:09. i have a 3650 switch that reloaded by itself and checking show ver is giving this. 02. sh: A. System image file is "flash:cat3k_caa-universalk9. If your antivirus is at fault, it is probably a result of access protection or real-time threat detection. Description. After it boots up again, you can identify the Linux kernel crash if you find the core dump file of the Linux kernel. CSCwd30578. Only mission critical issues are to be SMU’d that will not allow you as a user to operate the device under “normal” circumstances. Last reload reason: Critical process fed. %PMAN-5-EXITACTION: F0/0: pvp: Process manager is exiting: Critical process cpp_driver fault on fp_0_0 (rc=134) However to come back to the initial topic of this post ("no delete command in ROMMON"), we also checked on a working 4431 device with last version of ROMMOM 16. 7. ASR1k cpp_cp_svr crash due to WRED mark prob set to 256. Crash with critical process fman_fp_image fault on fp_0_0 (rc=134) CSCvz91309. CSCwc77177 如果cpp_cp_svr进程在Cisco ASR 1006路由器的ESP上崩溃，则此消息可能会显示在控制台上。 Jan 24 23:37:06. Add cli support to enable cepThroughputNotif trap. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. Chassis 1 reloading,. 14. Your retirement pension will be less than your disability benefit. 539 JST: %ASR1000_OIR-6-OFFLINECARD: Card (fp) offline in slot F0 Router#dir harddisk:core. 860: %LINK-5-CHANGED: Interface GigabitEthernet0, changed state to administratively downSystem will be reloaded reload fp action requested Chassis 1 reloading, reason - Critical process crash rp processes exit with reload switch code Jun 13 18:13:00. 03. CSCvz58895. CSCvv64319. System returned to ROM by Critical process fed fault on fp_0_0 (rc=139) at 08:04:57 KWI Sat May 22 2021. Traceback seen with ip cef accounting. 727 JST: %PMAN-0-PROCFAILCRIT: F0: pvp. Migrate to a supported password type WARNING: Command has been added to the configuration using a type 0 password. I have a server that keeps having random hiccups and will not let me access my file server or RDP. CSCwb32635. The documentation set for this product strives to use bias-free language. Router cpp_cp_svr process crashes at cpp_qm_event_parent_event_create. Missing Mandatory Transform Type (ESN) in IKEv2 ESP Protocol. Contacts; Feedback; Help; Site Map; Terms & Conditions; Privacy Statement; Cookie Policy; TrademarksDescription (partial) Symptom: Configuring vlan sub-interfaces with QoS policy while standby FP is in the in the process of booting up and objects download,. Symptom: Router might crash with similar log messages: %CPPHA-3-FAILURE: SIP1: cpp_ha_top_level_server: CPP 0 failure Stuck Thread(s) detected. 663: %PMAN-5-EXITACTION:pvp. Ben. 09. 3 to 5. VIP Mentor In response to blanders@hufsd. Symptom: IOS XE device may reload with the last reason below, Last reload reason: Critical process fman_fp_image fault on fp_0_0 (rc=134) It also might point to CPP fault. 756: %PMAN-5-EXITACTION: F0/0: pvp: Process manager is. Apr 29 22:46:09. 257 RP0/0: %PMAN-3-RELOAD_RP: Reloading: Switch will be reloaded. It is a “kill” step that kills microorganisms or a control step that prevents or slows their growth. 17. CSCwa43562 Hi, We have C9800-80 WLC which is continually rebooting itself. Step 2: Decide when you want your pension to start. 299: %IOSXE_OIR-6-OFFLINECARD: Card (fp) offline in slot F0. S. Some of the Exit Codes are: exit (1): It indicates abnormal termination of a program perhaps. Jul 13 20:53:19. CSCvy30606. process mgr exiting: critical process fault, cpp_cp_svr, fp_0_0, rc=134. Device crashed with last reload reason critical process cxpd fault. 45 cpp_driver 5879 root 20 0 195m 29m 4704 R 0 0. 663: %PMAN-3-PROCHOLDDOWN: F0/0: pman: The process fed has been helddown (rc 139) Chassis 1 reloading, reason - Reload command. 12. Inter-vrf route leaking not working and packet drop seen due to IPv4 unclassified. CSCvi56463. I have a 9300-48P switch. This can be also a hardware problem but in this case, after upgrade if problem continue, replace it would be the right action. 273:. 08-06-2013 04:21 AM - edited 03-04-2019 08:40 PM. The practical use of 0. 03. pe bdi interface can not support ipv6 for the remote ce. 509: %PMAN-3-PROCHOLDDOWN:pman. Except this is happening to 2 out of 8x 3650 switches. 6. 10-16-2017 07:14 AM - edited 03-05-2019 09:18 AM. IOS xe version isr4300-universalk9. BGP crash in bgp_show_network_detail, bgp_imp_find_imported_path_topo. 211 R0/0: %PMAN-0-PROCFAILCRIT: A critical process fed has failed (rc 134) Nov 6 07:19:35. Similar, but exactly, logs were pointed to a bug here in the blog. Active RP running Polaris crash when standby running. 12. CSCvg78770. BFD tunnels stuck in down state after port-hop. The implementation is based on libsvm. sh: A critical processcpp_cp_svr has failed (rc 134) I welcome, We established ASR 1001-X as BRAS, but for the unclear reasons she reboots, tried different software yesterday I filled in asr1001x-universalk9. 0 unresolved fault detected, initiating crash dump. Cman_fp: ESP: cmc: SIP: Milieubewaking: emd: RP, ESP, SIP: Doorsturen Manager: fman_rp: RP:. 12. Same problem here. Well, I tried migrating with a slightly modified config, as soon as i plug in the cable from the LightningEdge 310 to the Cisco C1111-8p i get the following errors. 1 image; CSCwb28057 - Cisco Catalyst 9800-CL Cloud Wireless Controller crashes after updating. In this example we’re going to install a dummy bogus OSPF smu that is a process restart. CSCvk14135. sh: A critical process cman_fp has failed (rc 134)CRITICAL_PROCESS_DIED is one of the few Windows BSODs (Blue Screens of Death) that anyone can provoke at will. TrexNet Channel. ASR1k: Memory Leak in cpp_cp_svr Process. ASR1K:FP100: cpp_svr core file seen with uws_wan_xe311 profile. Jan 24 23:37:06. When you turn 65 the disability benefit will automatically be changed to a Canada Pension Plan retirement pension. CSCvi21288. Router traceback and reload when different encapsulation used on xconnect interfaces. Hello, I'm trying to boot from usbflash0 (IOS 17. SPA. Have an ISR 4321. ) step 2 : if any thinks is normal added next switch , until the big problem happen again . 153-2. CSCuv05361. 3(2r), it seems I have got this bug so I can read: No release planned to fix this bug, so please let me know if this bug has been fixed with the new release ? %PMAN-3-PROCHOLDDOWN: R0/0: pman: The process cpp_cdm_svr has been helddown (rc 69) %PMAN-3-PROCHOLDDOWN: R0/0: pman: The process cpp_ha_top_level_server has been helddown (rc 69) %PMAN-3-PROCHOLDDOWN: R0/0: pman: The process fman_fp_image has been helddown (rc 134) Regards. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink;. 539 JST: %ASR1000_OIR-6-OFFLINECARD: Card (fp) offline in slot F0 C1100 Unexpected reboot with Critical process fman_fp_image fault on fp_0_0. Crash with critical process fman_fp_image fault on fp_0_0 (rc=134) CSCvz91309. sh: A critical processcpp_cp_svr has failed (rc 134) Jan 24 23:37:11. 3 ZBFW-Mismatch in firewall stats between the device and vmanage. Hi. sh: Process manager is exiting: critical process fault, cpp_driver, fp_0_0, rc=255 *Jan 1 21:14:14. CSCvj13382 - ASR1K crash with Last reload reason Critical process fman_fp_image fault on fp_0_0 (rc=134)Tor. Severity 2 caveats are less serious. Some days ago our Cisco ASR1004 stopped working and created crush dump. If you are getting the post-retirement disability benefit, it will stop. CSCvy31298C-style I/O. the following is the errors we received. cpp_cp_svr fault and fman_fp_image fault on ASR 1002-x routers running 16. LC/0/6/CPU0:Oct 21 12:08:49. this switch reloaded unexpectedly and below is the reason showing. 0. %PMAN-5-EXITACTION: F0/0: pvp: Process manager is exiting: Critical process cpp_driver fault on fp_0_0 (rc=134) However to come back to the initial topic of this post ("no delete command in ROMMON"), we also checked on a working 4431 device with last version of ROMMOM 16. 0 images. May 4 10:56:41. There seems to be an issue with the Internet connection. CSCvz38312. 444: %LINK-3-UPDOWN: Interface EOBC0, changed state to up. Full Description (including symptoms, conditions and workarounds) Status; Severity; Known Fixed Releases; Related Community Discussions; Number of Related Support CasesConfiguration Guide, Version 1. 5)and flash:packages. Controller crashed with the following reason "Critical process cpp_cp_svr fault on fp_0_0 (rc=134)". Options. The fit time complexity is more than. 727 JST: %PMAN-0-PROCFAILCRIT: F0: pvp. If the above command didnt works try with the below. CSCvz89354. 10-16-2017 07:14 AM - edited 03-05-2019 09:18 AM. Critical Process Failed So, I updated Windows 10 in Feb. 06. C8300 : Crashed without generating any core (Critical process plogd fault on rp_0_0 (rc=75) CSCwd17381. 539 JST: %ASR1000_OIR-6. Fman fp crash when VFI name length exceed 21. The network is not very big - it is about 4,000. System returned to ROM by Critical process fed fault on fp_0_0 (rc=139) System image file is "flash:packages. 155-3. CSCvt09354. Cisco Bug Search Tool (BST) is a gateway to the Cisco bug-tracking system, which maintains a comprehensive list of defects and vulnerabilities in Cisco products and software. IPSec dummy packet feature does not work in VRF-aware IPsec. SPA. I have a server that keeps having random hiccups and will not let me access my file server or RDP. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. sh: The process cpp_cp_svr has been helddown (rc 134) Jan 24 23:37:06. Fman fp crash when VFI name length exceed 21. Top reasons for reload include: last reload reason: critical process cmand fault on rp_0_0 (rc=134) last reload. CSCuv05361. I have it isolated the router now and its still rebooting, slowly taking out the SPA, ram etc to see what happens I will report back, although the latest reboot reason actually showed "critical process fman_fp_image fault on fp_0_0 (rc=134). 146: %PMAN-3-PROCHOLDDOWN: F0: pman. The number of CCPs in a process will depend on the complexity of the process itself and the scope of the study (for example, whether there are just a few types of hazard. SPA, whith firmware 16. Fix CRITICAL PROCESS DIED Blue Screen on Windows. sh: The process cpp_cdm_svr has been helddown (rc 137) Mar 11 12:10:11. CSCvj16825 “VoIP dial-Peer is Up” incorrectly log prints at every up interval when server-group is configured. 1006-X: Box rebooted after critical process cpp_cp_svr has failed (rc 134), 8K BFDs. svm. set BYPASS_STARTUP_CONFIG=0. CSCvt10151 Jan 24 23:37:06. ChineseAuto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The file descriptor table holds pointers to the resources. I canget a # enable prompt but after 15-20seconds this is what occurs: Mar 31 17:58:42. sh: A critical processcpp_cp_svr has failed (rc 134) Jan 24 23:37:11. . Online Tools and Resources. 0 unresolved fault detected, initiating crash dump. This morning the ESP5 in one of our ASR1002 devices failed. IPSec dummy packet feature does not work in VRF-aware IPsec. F0: pman. sh: A critical processcpp_cp_svr has failed (rc 134) Jan 24 23:37:11. 897 RP0/0: %PMAN-5-EXITACTION: Process manager is exiting: Critical process linux_iosd_image fault. Critical Process Parameter (CPP) – A process parameter whose variability has an impact on a CQA and therefore should be monitored or controlled to ensure the process produces the desired quality. sh: A critical processcpp_cp_svr has failed (rc 134) The output of show platform hardware qfp active feature ess state command is not working. Symptom: CFT Crashes hostname uptime is X hours, XX minutes Uptime for this control processor is 8 hours, 53 minutes System returned to ROM by Critical process fman_fp_image fault on fp_0_0 (rc=134) at 02:54:25 UTC Fri Jul 23 2021 System restarted at 07:46:20 UTC Wed Jul 28 2021 System image file is "bootflash:asr1001x. [edit] Defined in header <cstdio>. Router cpp_cp_svr process crashes at cpp_qm_event_parent_event_create. 16. How exactly you do that depends on what antivirus software you're using. 4, 5.